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Ordering and payment

You can pay at Kotta™ using the following payment methods: Visa, Mastercard, Amex and KoKo. You can use a discount code or gift card at checkout.
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Delivery and shipping

We ship our packages with Farder Express and we do delivery islandwide. We offer free shipping on all orders.
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Returns

You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.
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Track your order

Here you'll find the status of your order, including shipping information and the expected delivery date. Stay informed about the progress of your order.
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Find your answer quickly below

Orders placed by 11:59 PM will arrive within 1–3 working days, unless specified otherwise. 📦

If your order takes a little longer, we kindly ask for your patience. Feel free to contact us, and we’ll happily check the status for you!

Warranty durations depend on the product and can be found on its specific product page. If your item arrives defective, please send photos to info@kotta.lk We’ll arrange a free return and ensure you receive a replacement promptly. 🛠️✨

You can cancel your order within one hour of placing it to ensure we can process the cancellation. Simply contact our customer service team, and they’ll take care of it for you! 😊

If you’re not fully satisfied, we’d love to understand the reason for your return. Reach out to us via email at info@kotta.lk For more details, visit our returns page. 😁

Do you have another question?

Contact our Dream Team and we'll get back to you as soon as possible with an answer!