General Terms and Conditions

General Terms and Conditions

Terms and Conditions

Last updated: 21 January 2026

Welcome to Kotta™ ("we", "our", "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at https://kotta.lk (the "Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Eligibility

By using this Website, you confirm that you are at least 18 years old or accessing the Website under the supervision of a parent or legal guardian.

2. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Website.

You must not:

  • Misuse the Website by knowingly introducing viruses or other malicious material

  • Attempt to gain unauthorized access to the Website or its servers

  • Use the Website for fraudulent or harmful activities

3. User Accounts

Kotta™ does not require users to create an account to place orders or browse the Website.

4. Products and Services

Kotta™ is an e-commerce platform selling bedding items. All products displayed on the Website are subject to availability.

We reserve the right to modify, replace, or discontinue any product or service at any time without prior notice.

5. Payments

We accept online and offline payments through the following methods:

  • Card payments

  • Bank transfers

  • KoKo

  • Cash on Delivery (COD)

Payments are processed via third-party payment gateways, including PayHere and KoKo. We are not responsible for errors, delays, or failures caused by these payment providers.

Prices displayed on the Website may change at any time without prior notice.

6. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Kotta LK (PVT) LTD or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

7. User Content

Customers may submit reviews or ratings on the Website.

By submitting content, you grant Kotta LK (PVT) LTD a non-exclusive, royalty-free right to use, display, and publish such content. You confirm that your content is lawful, accurate, and does not violate any third-party rights.

We reserve the right to remove any user content at our discretion.

8. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party websites.

9. Limitation of Liability

To the fullest extent permitted by law, Kotta LK (PVT) LTD shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the Website, products, or services.

10. Disclaimer

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

11. Indemnification

You agree to indemnify and hold harmless Kotta LK (PVT) LTD, its directors, employees, and partners from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

12. Order Cancellation & Termination

We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or pricing errors.

Customers may request order cancellations in accordance with our cancellation policy.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka, without regard to conflict of law principles.

14. Delivery, Returns & Sleep Trial

We currently deliver orders within Sri Lanka only.

Kotta™ offers a 30-Day Sleep Trial on eligible products. Customers may request a return, replacement, or refund within 30 days from the date of delivery, subject to our return policy conditions.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Website.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@kotta.lk
Company Name: Kotta LK (PVT) LTD
Address: Mount Lavinia, Colombo, Sri Lanka

This Terms and Conditions template is provided for general informational purposes only and does not constitute legal advice. You should consult a qualified legal professional to ensure compliance with applicable laws.