Shipping policy
Thank you for shopping at Kotta.lk . We want to make sure you have a smooth and enjoyable shopping experience, including the delivery of your products. Please take a moment to review our shipping policy.
Processing Time:
- All orders are processed within 1-2 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer standard and expedited shipping options.
- Delivery times vary depending on your location and the shipping method chosen. Standard delivery time is 3-7 working days
- Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipment Confirmation and Order Tracking:
- Once your order has been shipped, you will receive a shipment confirmation email/text with a tracking number.
- The tracking information will be available within 24 hours of shipment.
Damages
- Kotta.lk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim.
Returns Policy:
- Please refer to our Returns Policy for information on returns and exchanges.
International Shipping:
- We currently do not offer international shipping.
Lost or Stolen Packages:
- Kotta.lk is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your package has been lost or stolen, please contact the carrier and file a claim.
Contact Information:
By placing an order with Kotta.lk , you agree to the terms outlined in this shipping policy.